Tools of success

Tenants’ protection and services

A high level of protection and supporting regulation contribute significantly to maintaining the high quality of life our tenants enjoy. The City of Vienna supports this with free advisory services provided by experts, together with various online services.

In times of population growth, the pressure on urban housing markets also increase. The City of Vienna counters this with a wide range of free advisory services.

Tenants´ Support Centre

The Mieterhilfe, Wohnservice Wiens ‘Tenants´- Support Centre’, provides immediate support for all kinds of housing issues. Whether it be about rental agreements, service charges or ownership rights, advice is always professional and free of charge. The association also provides quick and unbureaucratic legal advice to combat housing speculation. A central aspect of this is addressing possible problems before they arise by providing information and advice.

Support on various platforms

Besides the personal advice, Mieterhilfe offers a 24/7 online support. On its website tenants can check their rent levels, operating costs and transferral fees of fixtures & fittings. Additional to that, Mieterhilfe has created apps for these services to support the growing number of requests via mobile devices.

They provide following services:

  • Rent calculator (“Mietzinsrechner”)
    With the online rent calculator it is always simple to check whether the rent is reasonable. Support is accessible via or on the apps which can be downloaded for both IOS and Android.

  • Calculator for operating costs (“Betriebskostenrechner”)
    With the “Betriebskostenrechner” tenants can easily check their annual invoice for additional costs. The calculator is available online on and via apps for IOS and Android.

More services and tools are available on the website