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Data privacyStadt Wien – Wiener Wohnen, Rosa-Fischer-Gasse 2, A-1030 Vienna (“Wiener Wohnen” or “We”) respects your privacy. This data privacy statement applies to the platform owned by Wiener Wohnen.


Who is the data controller responsible for data processing, and whom can I contact?

The data controller is:

City of Vienna – Wiener Wohnen
Rosa-Fischer-Gasse 2
A-1030 Vienna

For contacts:
 +43 5 75 75 75

For further information about data privacy and your rights as a data subject, such as your right of access to personal data, your right to have personal data erased, etc., please visit:


What personal data are processed by us?

The use of is voluntary. When making use of its services, you have the option to refuse cookies employed for statistical purposes.

The term “personal data” refers to all information related to an identified or identifiable individual. During your use of the platform, further personal data will be processed by us in the following cases:


2.1   Whenever you visit our website

During your use of our website, the following information is obtained by us:

  • the date and time of every view of a page of our website,
  • the IP address (of your desktop, laptop, tablet and/or mobile device),
  • a unique identifier of your mobile device,
  • the name and version of your browser,
  • the browser type and settings (screen resolution, colour depth, time zone settings, browser extensions and plugins, fonts),
  • the operating system and
  • the website (URL) you have visited before accessing our website.

The above information is gathered by means of cookies. Whenever you visit our website, you agree to the use of cookies by clicking on a button. If you do not want us to gather and process the data mentioned above, you can change this by modifying your browser settings (see Clause 9 below). However, please note that your refusal of cookies may result in limited usability of our website.  

2.2    Whenever you send us a message

In case of inquiries, error messages, complaints or other communications sent by you to us, the following data will be processed:

  • your name (first name and surname),
  • your phone number,
  • information regarding the matter about which you have contacted us (e. g. type of error, screenshot, severity of the error, date, etc.) as well as
  • other information communicated by you to us

The provision of your personal data is voluntary. By using this tool, you agree to the processing of the personal data mentioned herein.

The provision of your personal data is voluntary. However, if you do not submit certain data (e. g. your name or email address), you cannot use the contact form.


Features and links to other websitesFor practical reasons or for the purpose of providing you with information, our website comprises features for which we co-operate with other enterprises as well as links to other websites. Features that may comprise social networking tools or geographical tools as well as links to other websites may be operated independently of Wiener Wohnen and, hence, may be subject to separate or different data privacy statements or policies. Inasmuch as the features and linked websites visited or used by you are not owned or controlled by Wiener Wohnen, we assume no responsibility for their contents, usage or data privacy practices. For this reason, we strongly recommend that you thoroughly read and consider these data privacy statements.


For what purpose and on what legal basis do we process your personal data?

4.1 Purpose: Provision of online services  

  • The personal data specified in Item 2.1 are processed in order (1) to make this website accessible to you as well as to further improve and develop this website, (2) to be able to create usage statistics, (3) to be able to spot, prevent or analyse attacks directed at our website.
  • The personal data specified in Item 2.2 are processed in order to deal with and reply to your messages or inquiries.

4.2 Legal basis: Consent given by you (Art. 6 paragraph 1 (a) GDPR)

Your use of our website is voluntary. If you want to use the benefits offered by our web portal, you agree implicitly to the processing of your personal data within the meaning of Clause 2.

You have at all times the right to revoke your consent to the processing of your personal data by sending an email to The revocation of your consent shall not affect the legality of all data processing conducted on the basis of your prior consent up to the moment of your revocation of said consent.


Who gets access to my data?

For the purposes specified in Clause 4, we will communicate your personal data to IT service providers used by us.

We use processors who perform services on our behalf. These processors may use or disclose these data exclusively according to our instructions and inasmuch as this is necessary for performing services on our behalf or for compliance with legal provisions. We obligate these processors contractually to ensure the confidentiality and security of the personal data processed by them on our behalf. At the moment, we use the services of City of Vienna – Wiener Wohnen Kundenservice GmbH in 1110 Vienna, Medwedweg 14, Unit 5, the services of ACP Holding Österreich GmbH in 1120 Vienna, Wagenseilgasse 3, the services of Nessus GmbH in 1100 Vienna, Fernkorngasse 10, as well as the Computing Centre of the City of Vienna, operated by Municipal Department 01 – Information Technology (this is the ICT service provider of the City of Vienna) in 1220 Vienna, Stadlauer Strasse 56, the services of ARGE ViennaCall in 1020 Vienna, Vorgartenstrasse 206 C, composed of Vienna Communications Consulting Gmbh in 1020 Vienna, Vorgartenstrasse 206 C, and Call Now Telekommunikations Service Gmbh in 1030 Vienna, Erdbergstrasse 52-60, and Webhelp Austria GmbH in 1210 Vienna, Floridsdorfer Hauptstrasse 1.
All service providers listed above are domiciled in Austria.


How long will my personal data be stored?

After you have revoked your consent to the processing of your personal data, these personal data will be erased, unless there exists a legal obligation to retain such data (this obligation may e. g. result from corporate law, tax law, the Federal Fiscal Code, etc.) or the personal data are required for the conservation of evidence under regulations pertaining to statutory limitation periods.

We may store anonymised data for an indefinite period of time.


What are my data privacy rights?

Under current law, you are inter alia entitled to the following rights:

  • right to be informed: You have at all times the right to check which personal data related to you we have stored and to receive copies of these data,
  • right to erasure: After revoking your consent to process your personal data, you have the right to demand that we erase your personal data stored by us,
  • right of rectification/right of erasure: You have the right to demand the rectification, integration or erasure of your personal data if these data are incorrect or are/were processed in a manner not conforming to law,
  • right to restrict processing: In certain circumstances, you have the right to demand restriction of the processing of your personal data,
  • right to object: You have the right to object to the processing of your personal data if this processing is not based on your prior consent,
  • right of data portability: You have the right to demand data portability.


Assertion of your rights: You may assert the rights enumerated above vis-à-vis the City of Vienna – Wiener Wohnen by contacting as well as vis-à-vis the competent data protection authority. In Austria, the competent body is the Austrian Data Protection Authority domiciled in Wickenburggasse 8, 1080 Vienna.


What are cookies and which cookies do we use?

We use the following cookies:

  • session cookies: These are cookies that are stored temporarily and exclusively for the duration of your usage of our website (“session”). Most cookies on this website are session cookies.
  • permanent cookies: These are cookies that store information about visitors who access our website repeatedly. It is the purpose of these cookies to enable optimised user guidance through the website as well as the recognition of repeat visitors and the presentation of a highly attractive website and interesting contents for repeat users.
  • first-party and third-party cookies: When this website is viewed the next time via the same end device, the cookie and the information stored on it are either returned to the website that has generated the cookie (first-party cookie) or sent to another website the cookie belongs to (third-party cookie).
  • statistics cookies: Statistics cookies collect information about website usage in order to duly improve the attractiveness, contents and functionality of these websites. 

We use the following third-party cookies and social media plugins:

  • Matomo: The website uses Matomo (formerly Piwik), an open-source software for statistical visitor access analysis. Matomo uses cookies that are stored on your device and enable the anonymised analysis of your usage of our website. However, this analysis cannot be traced back to you as a specific individual, since your IP address is immediately anonymised after being processed and before being stored.

You have the option to decide whether a unique web analysis cookie may be saved in your browser to enable the collection and analysis of various statistical data by the website owner.

  • Facebook: Our website uses social media plugins (“plugins”) of the social network Facebook operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”).

Visiting our website does not automatically connect you to the Facebook server. When you click on the respective button, a new browser window will pop up and display the Facebook page, where you can interact with the page´s plugins (after entering your login data, where required).

Facebook Inc. headquartered in the U.S. has certified for the U.S.-European data protection agreement “Privacy Shield”, which safeguards compliance with the data privacy standards applicable in the EU. Please note that Wiener Wohnen is not responsible within the meaning of the GDPR for the processing of your personal data inasmuch as this processing may occur via your use of the plugin. The purpose and extent of data processing by Facebook as well as your related rights and setting options for the protection of your privacy are laid down in the Facebook data policy, which can be found at

Please also note that Wiener Wohnen assumes no responsibility for cookies of third-party providers.


Managing and deleting cookies

“Session cookies” are classified as strictly necessary cookies that are essential for the operation of online services and thus exempted from mandatory consent on your part.

We need your consent for the use of all other types of cookies. If you have not consented to the use of other cookies, these cookies will not be stored on your device and your data will not be processed using these cookies.

If you want to control the storage of cookies on your device, you can select your browser settings so as to ensure that you will be notified whenever a website wants to store cookies on your device. Moreover, you can block and delete cookies after they have been stored on your device.

Although every browser operates with different parameters, cookies are usually enabled or blocked via the “Settings” or “Tools” menu. For more details regarding cookie configuration and management in your browser, please consult the “Help” menu.

However, please also note that in this case you must expect that this will affect the display of the website; user guidance and functionality, too, are likely to be limited.